Unnecessary Delays in Cancelling policy

I am so irritated with ABSA I-Direct.

I sent an initial email on the 1st of October to request a cancellation on my insurance. Email was sent to 3 email addresses simultaneously and I was advised that my email has been escalated to the relevant email address (which is one of the emails I included in my initial one)

Today I send a follow up and I am told that my matter has been escalated to the relevant email address again.

How long does it take to get a policy cancelled??? I gave you more than enough time to do so. The reason I am cancelling is because my premium is going up and its a bit too steep for me and I found a cheaper insurer.

I sent a follow up email today and I was advised that the matter will be forwarded to the correct email address (which I have again included in my follow up email)

Can my policy get cancelled and I get my refund as in yesterday because I am double-insured which is not necessary.