Unknown Claim

I received a call for assessors to come and assess my vehicle that was in an accident and according to me I didn't have any current claims with ABSA. I called the claims department and informed them about this matter and they said indeed the is a claim that is open on their side for September 2025. I informed them that the vehicle in question was not involved in a car accident in 2025 and the was no claim from my side for that vehicle. I have called ABSA Idirect more than 3 times (holding for hours) and all of them they telling me about a mistake that happened when they changed systems, but non of them are telling me how and when this mistake will be fixed. And with the ABSA Idirect having this claim open, they increased my premiums and access in December 2025 based on "Insurance Legislations". According to me this is ******** increase because of the mistake that they made on their side.