Unhappy with claims service

***, *** I have a claim registered with AIC since the 12 of August, I only received a cash settlement last week Monday and when I ask for a detailed report on how they managed to get to the settlement amount they went AWOL. I’ve been sending emails and they keep on ignoring me. I wonder what’s taking them so long to forward a document i believe they already have. I am giving AIC 24 hours to resolve this issue or I am certainly contacting the OMBUDSMAN.