unhappy paying absa insurance client

im an absa activate client, really disgusted with the service, so my husband was in a car accident last night 24 March 2025 i called the emergency line, and the response was very very quick, thanks so much for this,,,,,the problem I have now is with your claims department, so I have submitted a claim, they telling me they can't provide me with a hired car as my new month premiums must first go off, then I'm being told January they debited my account twice, so I revised debit back they say I owe them a month, I then spoke to Nelson in the collections department and he advised me that HE can see my policy is up to date, im still struggling to get a hired car no one can assist me when ever i call i get told they will transfer me to client service wdf