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Anonymous
1 reviews | Active since Jan 2020
09 Oct 2024, 08:53
Unhappy customer 😑
I would never recommend anyone to take the absa extended cover insurance..it is just useless. Their process of submitting claims is exhausting and they never reply to your emails even if you are doing follow ups they send you from pillar to post this is so far the worst customer service I've received from any I insurance..do not take their extended cover Insurance it is a nightmare to get assisted or even get someone to talk to...very bad service
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Absa Insurance Company Limited's replyOfficial
09 Oct 2024, 12:44Dear Josephine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply09 Oct 2024, 12:44
Official
Dear Josephine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care