GB
Gerard B
1 reviews | Active since May 2020
20 Jun 2023, 16:59
Unhappy Consumer!!
Good Day,
I called in to ABSA Idirect advise them to not renew my policy at the end of the month due to me finding better benefits and a cheaper premium with another insurer, the cancellations department ended up cancelling my insurance immediately, with me even receiving an sms about it. My insurance profile was even removed from my Absa Banking App. When calling back into Call Centre the two agents I spoke to cannot advise whether i'm covered or not until the end of month as they advised that my insurance is now inactive on the System. Please advise?
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
21 Jun 2023, 08:08Dear Gerard B
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply21 Jun 2023, 08:08
Official
Dear Gerard B
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
GB
Gerard B's updateReviewer Update
21 Jun 2023, 16:15Thank you to Mbali for calling clarifying the above for me. I wish I spoke to you yesterday when I called to query the above yesterday. Thank you for the excellent service.
GB
Gerard B's update21 Jun 2023, 16:15
Reviewer Update
Thank you to Mbali for calling clarifying the above for me. I wish I spoke to you yesterday when I called to query the above yesterday. Thank you for the excellent service.
Absa Insurance Company Limited's replyOfficial
22 Jun 2023, 09:19Dear Gerard
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply22 Jun 2023, 09:19
Official
Dear Gerard
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd