Unhappy client who is now FED UP WITH ABSA

Item: Absa Insurance Company Limited
Rating: 1
Author: Chantel V

Dear Customer M MARIO VAN ROOYEN,

We have been appointed to attend to your claim (Ref number:***). We will contact you within 2 hours to make an appointment. Please note our office hours are Mondays - Fridays 8:00 - 17:00.

Regards

Digicall Assessing Solutions (Pty) Ltd ***. This was sent 2 weeks ago and we are still waiting for Absa to phone us back. It has rained and our roof is still leaking in our house. We have claimed and absa is full off excuses to why they not phoning back. Absa you are pathetic!!!

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

27 Mar 2023, 10:05

Dear Chantel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Please be advised that this matter is being attended to under reference C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care

Absa Insurance Company Limited's reply27 Mar 2023, 10:05

Official

Chantel V's updateReviewer Update

27 Mar 2023, 10:09

Pravesh it's so unfortunate that you ate the one that is always replying, but you never seem to phone me back. Your phone is ALWAYS off or busy when I try to phone you. You are quick to answer on Hello peter. Your service is pathetic

Chantel V's update27 Mar 2023, 10:09

Reviewer Update

Chantel V's updateReviewer Update

27 Mar 2023, 10:50

So Pravesh It is now 40min and still NOTHING from you????????

Chantel V's update27 Mar 2023, 10:50

Reviewer Update

So Pravesh It is now 40min and still NOTHING from you????????