Unhappy client

I am Mr H.J.Pretorius a pensioner and got a policy with ABSA for 17 years already. This instalment go every month of on my bank account in this 17 years I never miss a payment. During this 17 years I had one claim for carpets in my house and this claim was paid out. My policy No is *** Ref NO at ABSA is *** I contacted ASBSA on the 17/3/2021 spoken Riekie and explain to him that I have open my house roof because I build a extra room on my house . When I took the tiles of I saw that a lot of brandings is broken and it have to been replaced. The next morning the assessor was on site and check what the problem was he also stated that he could see what my problem was he took a couple of fotos and left. On the 18/3/2021 I contacted them again and spoke to Mfepiso who told me that they are still busy with my claim On the 23/3/2021 I contacted them again spoken to Mseko who told me they still waiting for reply On the 1/4/2021 I contacted them again and was speaking to Mafana who told my my claim was declined On the 2/4/2021 a person phoned me and told me that my claim was declined because it was water damage and this was a maintenance problem . In the 17 years I am insured by ABSA nobody told me about a maintenance program that I must follow. That means if the roof collapse then ABSA insurance will decline that claim to.. I have also send ABSA a quotation what the cost will be to fix my house. I realy think that ABSA can look into this claim again