Unhappy client

Since being a client with absa insurance thr client service was so poor and pathetic. With my first claim which last year I was treated so badly by one of absa internal assessors I was told that I was lying about the damages that occurred to my property and we will have to wait for when they ready to settle up.

This is now my second claim an outside assessor was only sent a week later. I employed private people to build up the wall out of my own pocket as it's dangerous where I'm residing and a corner property.

That too was a problem for absa making it so difficult to get a pay out for using my own money after demanding documentation which I provided and yet I had to settle for less as it was a back and forth story with them.

They also appointed vtc attorneys to fight on my behalf as a 3rd party claim which the wall fell onto my car during the accident. Suddenly after back and forth they took the lawyers back saying the car wasn't insured by absa when they knew from the word get go which I informed them in the beginning therefore it's a" third party claim".

The lawyers were waiting for documentation from absa which they never submitted and never got back to me on.

Why must I always go to hello Peter inorder to get service from them and quick resolutions when all they can do is hear to the client.