Unhappy client

After been with Idirect for more than 10 years, i m so disappointed with the service recently. Call never get answered, they will keep you on hold for an hour, they dont return call especially their retention division, useless. i tried to cancel my insurance but no respond from them, i was stuck on a road, i called them until my battery run out, still today, no one has come back to me but when it time to debit account, they dont miss.