Unhappy client

I strongly advise anyone against taking out a funeral policy with ABSA based on my recent experience. My uncle recently passed away, and we are experiencing family disputes regarding the claim. Family members present at his passing are withholding information. Instead of ABSA contacting me and listening to my explanation as a client, the claim payment is being unduly delayed. It has been two weeks since the claim was filed, and I have repeatedly contacted ABSA to explain the situation. Despite my efforts, the matter remains unresolved and the payment has not been processed. This delay is causing significant distress and hardship during an already difficult time. I request an immediate investigation into this matter and a prompt resolution to the claim. I expect ABSA to prioritize client service and address the issues.