Unhappy and frustrated client

A claim was lodged with Absa iDirect on the 28th December for a damage on my TV and it was collected on the 30th December for assessments. I have been receiving SMS's stating that there will be an estimated 5 day delay due to high volume of weather related claims in my area since the 31st December, not sure when does the 5 day delay commence? as I am receiving these SMS's everyday, and whenever I call to make a follow I'm always promised that somebody will call me back. This is extremely frustrating as nobody calls back to give me feedback.