unhappy and dissatisfied client.

I have had my water pipes ****** and my cameras ******, also they tried to break into my house breaking the burglar guard. i have logged this with absa which they came in and replaced the cables, my gate still hangs from the wall on one hinge which is breaking. not attended to by absa contractor. my camera's absa sent a company JONTECH PROJECTS which in turn sent another company to investigate and give a report which was all up to nonsense. why do insurance companys keep companys like Jontech projects. however, i have phoned and explained a few times. last week i was told they will send a contractor to my house to sort out both, i still have not received any call or contractor to come home and fix. it's been a few months now i am utterly disappointed at the lack of interest in resolving my queries yet i pay my insurance on time. i am unable to have security at during these trying and dangerous periods, that i have to leave my mother at someone else's house. Is absa going to be responsible for my house should they break in? the lady that took my call cannot even call to let me know whats going on. what do we pay insurance for, i might as well move my business to another bank. very unhappy and dissatisfied client.