Unfairl results of my Claim

I submitted a claim for a pipe burst that occurred in my wall under my sink.

ABSA sent out a plumber that fixed the pipe but they did not fix the wall that was broken. The leak damaged my kitchen cabinets and moved underneath my tiles, lifting the tiles and also caused damage.

The assessor was at my house seeing mould on the outside of the house where the pipe was and agreed the issues.

2 weeks later a contractor was sent to my house and showed me the report from the assessor advising to only replace 2 shelves in the kitchen cabinet.

After phoning the assessor he said the tiles are not damaged as initially stated. His example was that in a shower the water does not damage the tiles, where I clearly stated that waterproof grout stops water from damaging the tiles but the water was underneath the tiles.

I then complained to Absa Insurance Head Office. Tumi Mofolo assisted me and ask to get a quote for cabinets and tiles. I gave her the quote and report from a contractor stating clearly there is moist underneath the tiles and suspected mould growing from the looks of outside, on this quote they advised to lift the tiles and do a acid wash.

Tumi phoned me back 3 days later stating that they have a cheaper quote for the cabinets and they will send a rejection letter for the tiles due to the report from ABSA Assessor.

Again I clearly explained the situation to her and asked to send a specialist to my house as the assessor did not assess the tiles. She bluntly refused and put the phone down in my ear.

* I have also sent Pictures and Videos of all claims above

if there is mould growing then it could cause massive health risk for me (34) my wife (28), daughter (4) and baby (5 months).

I have asked Collin Molepe (ME) and Christelle Erasmus (HOC) for assistance in the claim. Im not happy at all!!!