Unfair treatment 😒

I registered a claim on the 7th March 2023.On the 8th had an appointment with their service provider for 15h00 for 15h30. He never came at the agreed time and **** that he was there but no one opened. Be that as it may,we eventually met on another date and he took pictures of the damages etc and nothing happened. Today I call and they inform me that my damages happened over time and therefore not covered. Do they even know the circumstances behind that? No What ****es me off is that I had to wait for a month, make the initiative of calling to receive such k*k feedback and yet my bond repayments have never skipped a month? Yeses!!