Unfair Treatment

After 10 years of being an Absa Idirect client for my car, household contents, and cellphone with 5 claims in total, I'm greatly disappointed by Absa Idirect's bad treatment. I received an unpleasant insurance cancellation letter from Absa and called them to find out what the reason for the cancellation was. They told me that their underwriting department did a review on my policy and claims and reached a conclusion to cancel my insurance. The claims were for cracked windscreen, smashed window which resulted to my handbag being snatched with my phone inside, broken microwave, and damaged tyres and rims due to potholes. I was even paying extras for my rims and tyres because they are not standard. All these claims were done in different years.

This shows that Absa Idirect was expecting me to pay premiums and not claim not matter the circumstances. It also means that Absa doesn't trust its own assessors because they assessed the damaged items and approved the claims. After my experience, I will never ever recommend anyone to become an Absa Idirect member for canceling my insurance without a valid reason and tarnishing my name by calling me a high risk client. This is really disappointing.