Unfair treatment By ABSA I-Direct Insurance

My name is Mashao Peter Raphasha, I was treated unfairly by ABSA I-Direct insurance. On 05/01/2023, my car was involved in an accident, I tried to call ABSA I-Direct for road assistance to pick up my vehicle to a save place and I was told that my policy was terminated. On 05/01/2023, I called ABSA I-Direct to make a follow up on termination of my policy and the consultant who was helping me told me that my insurance policy was terminated as from 01/09/2023 and he further informed me that an email was send to me for notification. I was told by the consultant that the reason for cancellation of my policy was due to claim history and claim experience on my policy. Since I had this policy, I made two claims namely, pothole accident and replacement of passenger window. I feel unfairly treated because ABSA I-Direct did not notify me of the following : Limit on the number of claims that will result into termination of my policy. ABSA I-Direct failed to notify me during opening of the policy that if my claims exceed certain amount my policy will be terminated. N.B. I asked the ABSA I-Direct consultant who was helping me on the way forward and he told me that there is nothing that they can do, he further said I should go and look for another insurance company and as a customer/client, if I knew about this conditions, I would have opted for another better insurance compony.