Unfair treatment

Good Evening

I want to lodge complaint against the absa Idirect Assessor who was assisting me with a courtesy car, on the 30th of August 2022 I received a call from Junette Struwig saying that she will be assisting me with a courtesy car, and she also said that she had sent me her contact details and the code via sms that I will be providing them whenever I'm requesting for extension for a courtesy car, then on the 13th of September I call her but the number that she has provided me with on the sms is invalid *** then I decided to check my call records one by one until I managed to get the number that she has used to call me on the 30th of August 2022, then I call her and she extended the car, but Tuesday 20th of September 2022,I received an sms that says she extended the car for 2 days, and the very same day I decided to go an check the progress on my car, when I arrived in Jock's autobody I find out that they've made a mistake and scratches the left bumper near left fender when they were polishing the left fender, then Richard from Jock's Autobody said mam don't worry will fix it and your car will be ready for collection by Friday 23 September 2022, 16:00 pm, so on Thursday I decided to go an check my car again and I find that they're busy painting my car this time they've made a mistake on the left fender, I called Junette's office to say please extend the car cause tomorrow morning I'm going to work and also this weekend I must attend to something urgently then her office told me that Junette is not available but they will only extend the courtesy car for 1 day because Jock's Autobody told them that my car will be ready for collections by Friday 23 September 2022 16:00 pm, meaning I must return the courtesy car by Saturday morning 8:23am. I'm very much disappointed😢😢😢

So Friday I went to Jock's autobody for collection at 15:00 pm I waited for my car for 2 hours because they were still busy romoving the polish until their employees started knocking off duty, then Richard took me to show me my car I think it was 16:45 pm, now they've made another 2 scratches on the right side, my car is dirty with alots of white polish reflecting in car, I have never seen my car so dity since I bought it, now Junette's office (Assessor) is nowhere to be found because it was after 17:00 pm and I won't have car on weekends, then Richards from Jock's autobody said you can take your car and return it to us for fixing of the two scratches since you don't have the courtesy car for (weekend) , He then wrote the paper saying that they will fix all the scratches they've made, as I was waiting for Richard's to finishes writing, I realised that the left bumper next to the left fender is not joined properly and I also saw some white color reflecting on the corner of the bumper and imagine the color of my car is red and black, on Saturday morning I took the car to car wash because it was dirty and they wash my car again we realized that there are lots of white polish and nh all polish can only be removed by jocks autobody, and Sunday I just discovered that my car cannot censor my car keys anymore, I even tried the spare key it doesn't work, meaning the censor is disconnected from the car.

I want absa to assist me an send a professional assessor like Shane Davies who once assisted me with the simpler issues some years back, he's contact details is ***, I will be happy if I can be assisted by him or someone who treat people with respect and dedicated to he's job like him, I want the assessor to check my car when I'm handing it back to Jock's autobody so that they can see everything that I've said and again I also want the assessor to be present when I'm collecting my car so that the assessor can see what Jock's autobody is doing to our car, I have realized that they don't take their work seriously cause some of the cars that were collected in my prese customers were complaining and even the review on their website are worse but I'm surprised to learn that ABSA Idirect are sending us there, please assist me my haval looks horrible. I'm not happy at all. They are failing to fix minor issues. I'm even afraid that they will continue causing more damages if the assessor does not come an intervene..

NB: please note that I've been begging Junette Struwig (Assessor) to go an check the progress on my car, because she use to give me hard times when requesting for Car extension.