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refiloe D
1 reviews | Active since May 2013
04 Nov 2025, 15:12
UNFAIR PREMIUM INCREASE & ADDITIONAL EXCESS IMPOSED
ABSA has been increasing my premiums consistently every year, and each time I enquire I'm advised that it is due to my claims. Today 04.11.2025 I am told that an additional excess of R3500 has been charged on my policy. It is really concerning has this is happening for the 2nd year, after paying premiums for many years without claiming. The relationship with this bank is about paying when you claim then it is used against your profile and you will be subjected to unreasonable increases and penalties.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
04 Nov 2025, 18:01Dear Refiloe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply04 Nov 2025, 18:01
Official
Dear Refiloe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
Best regards,
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refiloe D's updateReviewer Update
07 May 2026, 19:40To say I’m disappointed with your written response is an understatement. So it is acceptable for you ABSA to increase my premiums by almost R800 and excesses in less than a year under this economy. I’m not in anyway disputing that there should be increases but I have been a loyal client and I don’t deserve this treatment.
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refiloe D's update07 May 2026, 19:40
Reviewer Update
To say I’m disappointed with your written response is an understatement. So it is acceptable for you ABSA to increase my premiums by almost R800 and excesses in less than a year under this economy. I’m not in anyway disputing that there should be increases but I have been a loyal client and I don’t deserve this treatment.
Absa Insurance Company Limited's replyOfficial
08 May 2026, 14:50 Dear Refiloe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I have since logged a new case to address your concern further.
The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply08 May 2026, 14:50
Official
Dear Refiloe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I have since logged a new case to address your concern further.
The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,