Unbelievable Lack of Service

I have sold my property and want to cancel the insurance. I held on the phone forever, someone eventually asked for my ID number then more music and that was it!!!! I emailed and got no response. I tried to go the self service route, doesn't work. I cannot believe ABSA accept this total lack of service from their staff. I would never ever recommend ABSA I Direct to anybody as they would only receive non existent help!