SM
Selaelo M
1 reviews | Active since Jun 2024
14 Jan 2025, 18:41
Unavailable in time for need
Yoooh the long telephone que? Staff that ignores the complaints? I am currently trying really hard to reach Absa Idirect but they're not taking calls. I want out but how will I terminate the insurance contract???
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
15 Jan 2025, 08:47Dear Selaelo Maake Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply15 Jan 2025, 08:47
Official
Dear Selaelo Maake Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
17 Jan 2025, 12:46 Good day Selaelo Maake
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 17 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 17 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply17 Jan 2025, 12:46
Official
Good day Selaelo Maake
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 17 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with your account or ID number by close of business 17 January 2025, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL