Unauthorized Insurance Charges and Administrative Negligence

I am writing to express my severe dissatisfaction with the persistent administrative failures regarding my vehicle finance account. It has come to my attention that Absa has unilaterally added a proprietary insurance premium to my latest statement. This is despite the fact that I previously cancelled my Absa insurance due to substandard service—a process that was unnecessarily arduous and only resolved after I sought public mediation. Adding insurance to a vehicle that is already covered is not only an ********* business practice but a violation of standard regulatory protocols regarding double insurance. I have already provided proof of full comprehensive cover on two separate occasions—six months ago and again two months ago—following your inquiries. The fact that this has not been recorded on your system suggests a profound level of administrative incompetence. I request that these unauthorized charges be reversed immediately and that my records be updated to reflect my existing coverage to prevent further recurrence. Failure to resolve this matter promptly will result in this complaint being escalated to the Ombudsman for Short-Term Insurance and shared across all relevant consumer advocacy platforms.