Unauthorised debit orders! Pay back my money

The worst insurance ever. I cancelled my car insurance with absa idirect June 27 and received a confirmation of cancellation. But they still double debited my account. You call them and they keep you on hold for over 30 mins. I have 4 different reference/numbers for the same query. I was asked to send my bank statement for a refund and till today I’m not refunded. When I called today the consultant who answered my call said nothing has done with my query so this means that the last 3 consultant I spoke to did not do their job. Now my other debit orders are unsuccessful, costing me R150 per unsuccessful debit because Idirect took over 3k in my account.

Because of this I’m moving my salary to a different bank with immediate effect. Clearly this will be a monthly fight! Pay back my money!!!!

Your collection department is ***********!!