KM
Karabo M
1 reviews | Active since Dec 2018
11 Jan 2024, 17:30
Unathorised debits
I have Vehicles finance with Absa Finance, I had Tyre 🛞 n rim insurance with Innovation Group through ABSA ,the insurance was cancelled in June 2023 however because the insurance was debited with Car instalment payment did not stop , I hereby request my refund from August to date . I called Innovation Group and they confirmed that my insurance was cancelled on their site.
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Replies (2)
Absa Insurance Company Limited's replyOfficial
12 Jan 2024, 09:28Dear Karabo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply12 Jan 2024, 09:28
Official
Dear Karabo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's replyOfficial
12 Jan 2024, 10:07 Dear Karabo
I note that my colleague Russell Edwards has already responded to you as case C-***6. I will therefore close case reference number C-***2 to avoid duplication.
I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care
I note that my colleague Russell Edwards has already responded to you as case C-***6. I will therefore close case reference number C-***2 to avoid duplication.
I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply12 Jan 2024, 10:07
Official
Dear Karabo
I note that my colleague Russell Edwards has already responded to you as case C-***6. I will therefore close case reference number C-***2 to avoid duplication.
I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care
I note that my colleague Russell Edwards has already responded to you as case C-***6. I will therefore close case reference number C-***2 to avoid duplication.
I trust you find the above in order. Kind regards,Vanessa CroweGroup Customer Care