Unacceptable Service: No Callback After Cut Call
I waited over an hour for a call to make a change to my policy. When the agent finally answered, they sent a notification, but the call got cut, and there was no callback. This is unacceptable. (Absa Activate)
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Absa Insurance Company Limited's replyOfficial
23 Jan 2025, 13:22Dear Nabeel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply23 Jan 2025, 13:22
Official
Dear Nabeel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management