Unacceptable service.

I lodged a claim on behalf of my mom on the 24th Oct 2024. The plumbers were on site on the same day. Kudos to this service provider. Unfortunately, same cannot be said about ABSA home insurance. Today is the 4th November and after numerous unanswered emails, ref numbers ***2,***1,***2, ***9, ridiculous amounts of phone calls, (waiting time holding online amounts to more than 2 hours in total), and several messages being left for someone to call me back, as well as my mom driving to an Absa branch, finally about 10 minutes ago, and again after having to hold on for 15 minutes, I managed to speak to Joy. The claim for accidental damage to a toilet is now approved. No one can tell me why it has taken 8 working days for this to be dealt with. The complaints department email, reads 2 to 3 days to investigate......People if you JUST READ MY EMAILS you won't need to waste any more of your previous working from home time, investigating jack!! To add insult to injury you are charging my pensioner Mother copious amounts of money in premiums every month, without offering a pensioner rate (how many pensioners are insured with your company?) PLUS, you charge her a R1000 excess per claim (again she is a PENSIONER). My Mothers claim history over the 20 odd years that she has used your company to cover her property amounts to maybe 8 claims. This speaks for itself. You have lost a customer. DO BETTER ABSA HOME INSURANCE. DO BETTER.