CW
CALEB W
1 reviews | Active since Jun 2014
22 Jan 2025, 19:36
Unable to review policy
I have been trying to contact Absa Retention department for the past 1 weeks. I have waited over 30 minutes on hold with no success but when you select new client the consultant answers almost immediately. This is very bad after sales service.
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Absa Insurance Company Limited's replyOfficial
23 Jan 2025, 08:50Dear Caleb Woolfuth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply23 Jan 2025, 08:50
Official
Dear Caleb Woolfuth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw