RP
Roy P
1 reviews | Active since Dec 2017
14 May 2025, 11:59
Unable to register a motor claim with ABSA iDirect
My brother's vehicle was involved in an accident on 25 March 2025. He has reported the incident to SAPS. However, since that date, he has been struggling to register his claim, despite phoning ***and even visiting his local ABSA branch for assistance. He contacted me this week for assistance. I have tried twice to register the claim on the ABSA insurance website: https://insurance.absa.africa/iss/login, without success.
Request: I need someone from ABSA to contact me so that i can provide all the details and supporting documents on my brother's behalf.
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Absa Insurance Company Limited's replyOfficial
14 May 2025, 13:07Dear Roy Pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply14 May 2025, 13:07
Official
Dear Roy Pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw