ID
Ivan D
1 reviews | Active since May 2018
30 Jul 2020, 08:29
Unable to get feedback on claim
I logged a claim *** on the 3rd of July. I have called the call centre on many occasions to follow up on claim and what the next steps are. The call center operative are friendly, but are not able to provide any updates.They refer me to the claim manager and say they have send messages for the to contact me. But to date no communication.
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Absa Insurance Company Limited's replyOfficial
30 Jul 2020, 09:03Dear Ivan Dittmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply30 Jul 2020, 09:03
Official
Dear Ivan Dittmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care