S
Sikho

1 reviews | Active since Jul 2025

29 Oct 2025, 18:53

*****ulent policy cancellations

ABSA activate - car insurance keep on canceling my policy without notifying me. They have been collecting monthly premiums but due to their system errors are failing to collect this month's debit order. Their *********** staff, specially the Collecting department are unable resolve the matter for 2 weeks now. Other reviews on Hellopeter are complaining about the same problem. Why ABSA activate can't resolve the matter or least send communication to clients about their system errors. This is reckless from ABSA, as I drive around thinking my cars are insured whereas they are not. In my opinion, ABSA car insurance is pulling tricks to avoid paying out claims when required.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply30 Oct 2025, 11:31
Official
Dear Sikho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe

Best regards,