ZK
Zanele K
1 reviews | Active since Aug 2017
18 Aug 2026, 15:06
*****ulent insurance quote
Gave me a *****ulent quote which said it will come with a tracker and credit shortfall. When policy documents came none of these things were mentioned. I called to enquire and was told it's lie that they have a tracker and credit shortfall included. I immediately cancelled the insurance, but they never did and debited me R6300. ABSA is refusing to reverse the debit order, they are referring me to their insurance which has kept me on hold for long
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Replies (3)
Absa Insurance Company Limited's replyOfficial
19 Aug 2026, 09:09Dear Zanele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply19 Aug 2026, 09:09
Official
Dear Zanele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,
ZK
Zanele K's updateReviewer Update
27 Aug 2026, 20:32Following the debit, I requested a reversal via the email platform to no avail. I called absa bank and was referred to insurance. The lady went through my correspondence and picked my cancelation email. She promised the refund will come same day and that never happened. Everyone promised a refund until 10 days later and I went to the branch out of desperation. They did a reversal on the spot and deducted a R100 fee. Later that day there was another credit which they now say they will debit. It's been a rough ride but I got my money back
ZK
Zanele K's update27 Aug 2026, 20:32
Reviewer Update
Following the debit, I requested a reversal via the email platform to no avail. I called absa bank and was referred to insurance. The lady went through my correspondence and picked my cancelation email. She promised the refund will come same day and that never happened. Everyone promised a refund until 10 days later and I went to the branch out of desperation. They did a reversal on the spot and deducted a R100 fee. Later that day there was another credit which they now say they will debit. It's been a rough ride but I got my money back
Absa Insurance Company Limited's replyOfficial
28 Aug 2026, 09:51Dear Zanele Regarding complaint C-***6 , thank you for the update. I will wait for the debit to be processed before closure of complaint . Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply28 Aug 2026, 09:51
Official
Dear Zanele Regarding complaint C-***6 , thank you for the update. I will wait for the debit to be processed before closure of complaint . Kind regards,Group Customer CareVanessa Crowe
Best regards,