AN
Ayanda N
1 reviews | Active since Jul 2013
02 Aug 2023, 02:47
*****ULENT DEBIT
Why am I being debited on a cancelled policy??On the 31st of July 2023. I woke up with a debit order transaction from my bank account from your institution amounting to R7234, and I have not authorized this and I have never spoken to anyone from ABSA Insurance to perform this transaction.
The vehicle was written off and your institution settled his claim paid out to Absa vehicle finance. Why now am I being debited without being contacted and asked for permission? How do you debit someone on a canceled policy as there's no goods to insure??
Your department has committed ***** and has acted ********* and I will be Laying ******** charges against your institution!!!!
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Absa Insurance Company Limited's replyOfficial
02 Aug 2023, 10:48Dear Ayanda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply02 Aug 2023, 10:48
Official
Dear Ayanda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care