Uber service pathetic service

I don't understand why you offering this Uber rides benefits if you fail to administer them Always when I make a request I have to make 2 calls before they get it right. This is my 3rd request and still no efficiency, I requested in the morning around past 7am then I told them the drive must be by my gate at 08h30. Guess what? No driver, no information about the driver and I make the 2nd call, only then I would get the drivers info sms. I am here now, with a child at the hospital made a request that the driver must be here by 13h05, it's 13h24 and still no drivers info sms nothing. How the hell do you expect us to trust you because when I was planning to leave this useless insurance the consultant used this to convince me to give you guys another chance. A chance of disappointments. Yoh, I cnt wait for month end to leave this insurance.