Truly shocking service using ABSA Activate Insurance Product.

Not sure what is going on with ABSA Activate App and the Call Centre Service for Policy Administration and Claims - TRULY SHOCKING.

What started off as an absolutely great experience way back when has culminated in a disastrous experience.

To make it even worse ABSA Activate do not make Complaining easy which is all part of POPIA and CPA.

Making a policy change you must jump through hoops, despite many ABSA Activate "Contact Us" to find out why despite all vehicles having the tracking device only 2 are accessible on My Trips.

Then lets get started on Claims - We were asked to make our premium payment upfront despite the debit order just going off in order to access Car Hire which is not asked or offered at the time of an accident - NOOOO you must beg and fight and ask what is in your policy because suddenly at claim stage a multitude of reasons to avoid good customer service delivery that has been paid for loyally every month in the event that one may suffer a loss.

The number of calls to hear ...we are experiencing high call volumes is a joke that is then backed up with emails automatic responses that just give you once case number after the next without any action.

Exhausted!!!!