Triple Debit Order On Car Insurance

Item: Absa Insurance Company Limited
Rating: 1
Author: Brendin N

I had received an SMS saying that I will be debited an amount of R3,199.54 this month.

When I signed up, I stated that I want the debit to go off on the month of the Sign up, which was in February 2021, this did not happen. And now I am going to be debited triple the amount which I do not appreciate and I really cannot afford at the moment.

I had called in two days ago and up until now, I've had no communication. The consultant stated that she had sent an email through to management, no one has called or emailed.

My debit is set to go off on the 22nd of March 2021. I need your urgent assistance.

Policy Number: ***

Regards

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

18 Mar 2021, 08:55

Dear Brendin Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care

Absa Insurance Company Limited's reply18 Mar 2021, 08:55

Official

Brendin N's updateReviewer Update

23 Mar 2021, 10:47

Hi there,

I am still awaiting your assistance.

Brendin N's update23 Mar 2021, 10:47

Reviewer Update

Hi there,

I am still awaiting your assistance.

Absa Insurance Company Limited's replyOfficial

23 Mar 2021, 12:49

Dear Brendin Naidoo Thank you for your posting.

Our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.

Kind regards, Rezona Louw Group Customer Care

Absa Insurance Company Limited's reply23 Mar 2021, 12:49

Official