Traumatized

I was Hijacked and kidnapped and thank God for Metrix Beam that found the car.when I contacted ABSA Idirect to register the claim with them I spoke to an extremely rude consultant named Shantel, both me and the police were disgusted by her tone and the way she spoke to me. Above the trauma I have just experienced this unsympathetic lady was deepening my trauma and when I kindly asked her that "Shantel please don't be rude" she transferred the call back to the que where I waited until the airtime of the phone my uncle kindly borrowed me to make the call finished. I was not assisted and I have two cars insured with ABSA but I have never once experienced this cruelty from their consultants before. To think I need to call again 😭 am so traumatized