Traumatised, Stressed, Disappointed & Shocked!!!

I am shocked by the level of service or lack thereof for such a well known company. On the 18th of April I bought a new vehicle and took insurance up with Absa (idirect to be specific) I was instructed to do a digital inspection of my vehicle of which I could not submit using the online tool they have as somebody in their company registered my number incorrectly but only for that platform. I then immediately called the office *** submitted the pictures to multiple email addresses as everytime I call, I am given a different email address to submit my requests to and never got a simple acknowledge just auto responses emails *** *** ***ca *** ***. Since 19 April 2024, today being 29 November 2024. I have not received my vehicle's inspection certificate. I have called multiple times only to get told someone from the broker division will contact me. Not only do the calls take 15-30 mins to be answered but my calls have been cut, rude staff mostly & to make matters worse, I have asked desperately to change my physical address on my documents and since the 14th of November 2024, not a call received. I have been following up with no one calling me back and I cannot fathom this painful service. The 1 thing they are excellent at is debiting the payments with no delays. I am extremely disappointed at every turn, stressed as a result. Please choose your insurance wisely. Customer service is important. I cannot imagine what would happen when I actually have to claim "God forbid"!!!