Trainee call-centre agent brightened my day, after holding on for an eternity to get through to a consultant!!

I received documentation from ABSA Insurance about my home-owner's insurance policy. There were a lot of mistakes in the details regarding the property and my personal details. I sent an email with the relevant pages scanned in, requesting the changes. Nothing happened! Eventually, days later, I phoned up ABSA Insurance. Every time I get through, after holding on forever, the person answering the phone just doesn't answer it, but also does not cut me off. It just goes quiet. Eventually I got through to a person (Martha) answering the initial line. She suggested phoning another number for another building. I did so. Eventually I got through to a new trainee called Reatlegile Sibanda. She looked up the policy query case number and noticed that no amendments had been done yet (what a surprise)! She found my email with the attached pages detailing the changes. She asked me to hang on while she did them. Then she came back to my call and informed me that she had already sent me the updated policy to my email address. I checked, and she had done all the amendments correctly! I was very surprised, seeing as she is still only a trainee! She brightened my day totally! After holding on for nearly an hour, from the first time that I started phoning ABSA Insurance, this bright lady has finally sorted out my problem! My spirits lifted and my faith was restored in humanity! She should be put on the permanent staff and given a promotion! Well done Reatlegile! Your prompt, excellent service is very much appreciated!