TOO MANY SERVICES AUTOMATED SOMETIMES MAKES LIFE FRUSTRATING NOT EASIER>>

We understand that all companies are moving towards AI and everyone needs to change with the times... but honestly it is frustrating to follow up on a claim when calling in and trying to get an answer for the outcome. You have to whatsapp a number follow the prompts and then that does not help they give u numbers to call and when you call you have to go through 1001 automated selections.. for once can we just phone a number...a human answers and directs you to the right department.. This is the insurance side then... when you phone for a settlement quote.. that is a whole other story..Please can you do like what you advertise.. do not remove the human touch..