Three weeks and geyser claim not resolved

A claim (***) was logged for geyser repair on 28 October 2024 by my husband. This is something that should be resolved within 3 days.

An email was sent where my husband said he is overseas and ABSA needs to contact me. I received no correspondence from ABSA.

After emailing ABSA numerous times (Case no.s C-***1,C-***7,C-***2,C-***7,C-***0 and C-***3) plumbers finally came out, after I had to phone them due to Julia not giving them the correct phone number. I get told by the plumbers that they cannot fix the problem, we need an electrician. The plumbers said they would advise ABSA but so should I which I did…via email. I eventually had to contact the plumbers to get information on who is actually handling the claim.

I contacted Julia Cindi (lady handling our claim) on 5 November 2024 asking her what is happening. I explained everything my husband said in the email as well as what the plumbers said regarding the electrician. She claims that she never received the email from my husband stating his overseas!!! So now tell me…how do you know there’s a claim? My husband had to email ABSA because their portal was not working nor was their website to lodge the claim. What a blatant lie!!

Again, I had to phone the electrician because Julia did not give them the correct phone number. The electrician came out on 7 November 2024. The geyser worked and then 10 November 2024 it stopped working.

To date, Julia, does not acknowledge emails, she does not follow up. Russel Edwards has also been involved since 7 November 2024, to date, his still investigating.

ABSA used to be very good but now there service is shockingly pathetic.