FL
Felicia L
1 reviews | Active since May 2019
25 Jun 2024, 08:15
This company has yet deducted R3412
This company has yet deducted R3412.06 AGAIN after I cancelled my policy with them and even got a refund. The last time they made me wait 2 weeks to get my refund. They tried to deduct again on the 7th of June and it didn’t go through due to insufficient funds, because of that I got a bank charge of R105. I want that back as well. All of it. I have a 7 days old baby for God’s sake I can’t be running up and down with this company honestly am ****ed
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Absa Insurance Company Limited's replyOfficial
25 Jun 2024, 10:13Dear Felicia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply25 Jun 2024, 10:13
Official
Dear Felicia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care