They will avoid you like the plague!

AVOID AVOID because they will avoid communicating with you as much as possible We experienced lightning damage on the 4th of December 2022. We then submitted a claim on the app and we did not hear from the insurance for over a week. We then decided to submit another claim and still did not hear from the insurance company for a good week or so. We then get a call from their service provide that they want to send someone to assess the geyser and need to confirm that we are home. I told that person that we never said that there was a problem with a geyser, why are they sending someone out to assess something that we did not indicate was damaged. We told that service provider what the damages are and he said he'll send people out in two days. The two days came and went and nobody pitched. The whole Decemger went by and we didn't hear anything from the person handling the claim Goitsemang Tudi. At the beginning of January, we decided to call the check what the issue was and they said they would send a service provider to come assess the damage. They person didn't pitch once again. We spend over 3 days and hours on calling the claim handler who oftentimes is nowhere to be found nor is her manager Zanele. They never bother to make note of what we're claiming for even though we have told that them that it is not a solar geyser nor do they bother to take note everything we are claiming for. So yesterday we get a call from another service provider wo saying they've sent plumbers out to assess the damage on the geyser. WE ARE NOT CLAIMING FOR A SOLAR GEYSER. I let the service provider know that, there is nothing wrong with the geyser and tell him about the damages we are claiming for. He then tells me that it is not within their scope so I ask him to please tell the Goitsemang that we are not claiming for the geyser because the message doesn't seem to be getting across when it is coming from us. Neither Goitsemang, her manager Zanele nor the rest of the insurance company bother to call to get clarity on the matter, instead we get an email notfiying us that they passed on my claim to Nombulelo, who also doesn't to call and get clarity on this but has already instructed another service provider to come make an assessment. What kind of nonsense is this that not a single claim handler can't even bother to call the client? We haven't been able to use our alarm and our lives and valuables are at risk because even though we've told them that we'd like to claim for repairs to the alarm, it keeps falling on deaf ears. Guys these people were not trained to communicate with clients, find yourself another insurance company that values and understand that it is important to communication with all stakeholders.