They responded just to play games with me

On Tue, Aug 26, 2025 at 8:14 AM Personal Lines Digital <***ca> wrote: Dear Valued Member,

Thank you for choosing Absa Insurance Company as your trusted insurer.

Kindly provide us with a bank confirmation letter of your new banking details for us to amend your policy as requested. We require the proof of your new banking details for compliance and risk purposes.

Best regards, Activate by Absa,

On Tue, Aug 26, 2025 at 9:00 AM [I] <m…@gmail.com> wrote: Thank you for writing back to me again asking for the document I sent you 2 months ago, and for getting me go unknowingly uninsured.

Why are you still asking me for confirmation letter when you have already debited my account?

I guess you can agree that "choosing Absa Insurance Company as [my] trusted insurer." was the most terrible mistake I could have made!

I don't need headaches anymore, I want my money back. Reverse the money back to the fnb account...

On Thu, Aug 28, 2025 at 9:21 AM Personal Lines Digital <***ca> wrote: Good day,

Please be advised that the premium debited on 28/06/2025 was the premium for June Cover.

July Premium was not collected successfully as a result policy lapsed effective 01/07/2025. There is no refund due on the policy as you enjoyed June cover.

Kind regards,

On Tue, Aug 28, 2025 at 2:21 PM [I] <m…@gmail.com> wrote: according to your own correspondence, the lapse date was 2025-05-01. you made me go unknowingly without cover due to your operational inefficiencies and then you stole my money. you had no business debiting my account after 2025-05-01. i want my money back!!! I attached a screenshot of the cancellation letter they sent me 29 June 2025 (dated 2025-06-29 stating that “Lapse Date: 2025-05-01”

On Thu, Aug 28, 2025 at 2:39 PM [They] (ZA) <B…***ca> wrote: Dear …., Trust you are doing well. Regarding the below, we have not forgotten about your matter. The mandated officials are looking at the best way to resolve the matter since the policy has not been paid since May 2025 and cannot be reinstated because it is over 60days without a premium received. Kindly bear with us. We commit to keeping you informed no later than 01/09/2025. While we encourage you to allow Absa Escalated Complaints sufficient time to investigate and resolve your complaint, should you feel that you are not satisfied with the handling of your complaint, you have the option to escalate the matter further. For such escalations, please contact the Escalation Management team at ***ca. Thank you for your patience and understanding. Kind regards,

On Thu, Aug 28, 2025 at 2:46 PM [I] <m…@gmail.com> wrote: b….

i did not ask for a reinstatement, i do not need your services anymore, your operational inefficiencies have caused me headaches.... i repeatedly asked you to change my account details (with good enough notice) and you stalled and then lapsed my cover leaving me unknowingly without cover. you say "policy has not been paid since May 2025" - who are you blaming?

I WANT MY MONEY BACK