RK
Rivoningo K
1 reviews | Active since Nov 2024
28 Nov 2024, 11:07
They never answer calls
I am extremely disappointed with ABSA IDirect call center. The agents are rude and unprofessional. I have been calling for over a week, and each time, they put me on hold. No one is ever available to answer the call, and I’ve been left waiting for over an hour or more with no response. The customer service is subpar and completely unprofessional. I am truly frustrated with this experience.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
28 Nov 2024, 12:25Dear Rivoningo Khosa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply28 Nov 2024, 12:25
Official
Dear Rivoningo Khosa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
02 Dec 2024, 15:21Dear Rivoningo Khosa
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 02 December 2024.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 02 December 2024.
Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply02 Dec 2024, 15:21
Official
Dear Rivoningo Khosa
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 02 December 2024.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 02 December 2024.
Kind regards,Group Customer CareRezona Louw