They know we are the defenceless ones... and meantime the water keeps dripping.

My geyser burst. I registered the claim on-line and received a claim no via sms. I followed up a few days later with an email. After 6 more days I searched for another email where I again enquired. Next day I threatened social media and someone phoned me to say a plumber will be appointed. They did respond. Only to say the geyser that broke was not insured by the bank. They took more photos and closed the case and apparently the bank will make an undisclosed payout to me. I have nothing of this in writing. Yet said geyser was recommended and installed by their own plumber 8 years ago when the geyser of that stage gave way. (At the time I paid in to make it a solar geyser) I still do not have a name of a person at the bank I can talk to and so complained back to that email where I eventually had a response from. Now it is 3 days later and no response. A clear case of an protected space where we as bond holders need to use their insurance I guess?