They have a serious backlog

They have a serious backlog. I was requested to confirm my property insurance for my home loan at the beginning of March 2026. On the 5th of March I sent the required policy. To my surprise on the 7th of April, I received the same automated mail requesting me to confirm property insurance for my home loan. Mail sent to *** After phoning them a number of times I managed to get through to a lady called Ntombana from the vetting department. With some empathy and patience she helped to confirm my policy. Were it not for Ntombana, I would have been running around in circles. Poor mark for ABSA itself, but 5 stars for Ntombana. She’s amazing. Big companies would be nothing without their people. ABSA should remember that.