JF
Jerome F

1 reviews | Active since Sept 2022

24 Jul 2023, 14:52

They dont even deserve 1 Star1

Logged a claim with Absa for my faulty electric fence at the end of March and they have only finalised my claim to NOT cover the damages today 4 months later. So for 4 months I had no fence protection. Worst part of it all is that I had to follow up with them numerous times as they never got back to me or left messages or rep**** to my emails I sent. I use the purple and green insurance for my other products and compared to ABSA they are 20 times better. They just have to sufficiently communicate, that's all I expected. A few months ago I was sitting in an ABSA branch to open a cheque account to link to my new homeloan, when this gentleman comes in and starts shouting at the teller expressing the bad service he is receiving. This should have been my sign that I should walk away and not look back.

0
Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply24 Jul 2023, 15:12
Official
Dear Jerome Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayAbsa Bank Group Customer Care
JF
Jerome F's update27 Jul 2023, 09:24
Reviewer Update
I received a reply from Pranesh regarding my claim and NOT my complaint. I have come to terms with my claim being rejected. It is the service I received that's unacceptable and needs to be addressed.