They are excelling on poor customer service

The Absa homeowners insurance is the worse insurance you can subject yourself too. I am currently paying an annual premium of above R24000 but it hell to get assistance.

Starting by spending up to an hour on the call to get assistance. Getting the people who are not hiding that they are not interested to assist you over the phone. The calls will be dropped on your ear or a person will pretend that they do not hear you. Alternatively they pick up the phone and just keep quiet. You will be transferred from person to person.

I had a Kwikot geyser which was installed by Absa home insurance on the 01 APRIL 2025 which stopped to work after a month of installation. They apparently sent the plumber who said that it is a warranty claim and Kwikot will come and rectify.

On the 5th day of not having a working geyser I was still informed by Absa home owners insurance that I must wait for another 48 hours for assistance.

I unfortunately had to save my marriage as my wife could no longer be subjected to a punishment to using cold water by Absa home owners insurance, by getting the alternative plumber to come and fix on my own cost which turned out that it was something which could be fixed within 30 minutes.

It is a week later, they have never even bothered to call and confirm if I had any assistance. I am currently busy getting quotations from reputable home owners insurances.

Be warned and do not go through the torture I was subjected to.