THE WORST SERVICE I RECEIVED FROM ABSA HOMEOWNER'S INSURANCE

I have been insured with ABSA Homeowner's Insurance since 2005 when got a bond with ABSA. Every time I have a claim they really give appalling service. The latest is where I had an underground leak in Nov 2023, which they claimed to have fixed. To cut the story short I claimed for burst pipes more than 4 times between Novemer 2023 and July 2024. I now have a +R72 000 water bill with the City of Cape Town. In August I eventuall got a local plumber who fixed the pipes and since the leak was sorted the the water billing normalised. But now I am trying to contact ABSA for the reports of the pluming reports they did - these are needed by the City of Cape Town as I negotiate the waver / reduction of the debt. ABSA HOC IS NOT RESPONDING TO MY EMAILS - when I call I am put on hold for more than 30 minutes then get cut off.

How does one deal with this frustrating situation?