The worst service by far!

I changed my insurance to my husband's insurance company but I am having trouble canceling the insurance. I have been calling Absa idirect for the past two months, getting through to consultant after consultant and nobody wants to get back to me ragarding my car insurance cancellation. This has been by far the worst service, from zero to no response from their email system to holding for over an hour on the phone only to be put back on hold.